I have to agree with James, “Magic Ink: Information Software and the Graphical Interface” by Bret Victor, is an excellent essay, and a must read for anyone involved in producing any kind of software. Please do, especially if you’re responsible for sites like transinfo.qld.gov.au, yourmovies.com.au, and www3.netbank.commbank.com.au
Of course, if sites like these offered decent RESTful interfaces then anybody could work at designing a decent piece of information software.
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